G E N E R A L C O N D I T I O N S O F R E S E R V A T I O N A N D S A L E
THESE GENERAL CONDITIONS OF RESERVATION AND SALE GOVERN THE RELATIONSHIP BETWEEN ETHIC ETAPES DIJON AND ITS GUESTS. THE RESERVATION OF A HOTEL ROOM OR A CONFERENCE ROOM CALLS FOR THE CUSTOMER TO FULLY ACCEPT THESE GENERAL CONDITIONS AND THEIR VARYING APPLICATIONS.
a) Our group rates only apply to groups of at least 12 people belonging to an organism or an organisation.
b) These prices apply to each member of the group, including companions and drivers.
Please note : Particular agreements can be made for travel agencies (for further information contact our reservations department).
c) Half-board is obligatory : the number of meals taken has to equal the number of nights spent in our facilities. It is possible to replace the meals taken in our self-service restaurant by packed lunches.
Please note : In case of a change concerning the meals, please ask our receptionist at least two days in advance.
d) Package prices globally apply to the allocated services and cannot be split up.
RESERVATION, PAYMENT OF DEPOSIT
Any stay, rental of a meeting room or other provision of services is not considered to be definitely confirmed until the deposit, accompanied by the signed reservation form annotated "agreed", has been received by Ethic Etapes Dijon.
If the reservation form fails to be returned to Ethic Etapes Dijon, the receipt of the deposit by the CRISD implies that the guest fully accepts the general conditions at hand.
Ethic Etapes Dijon does not pay for exchange fees, bank transfer or postal transfer.
a) The deposit equals 30% of the total amount for the allocated service (if the stay exceeds one week, the calculation base can be subject to a particular agreement).
The deadline for payment of the deposit is either stated on the preliminary consent or on the reservation form. This date having expired, the reservation is automatically cancelled.
b) If the reservation is made within one month before the group arrives, a deposit of 50 per cent of the total amount is required.
c) If the reservation is made within eight days before the arrival of the group, 100% of the total amount has to be paid before arrival .
According to the current regulations, no deposit will ever be refunded or used on the occasion of another stay. However, Ethic Etapes Dijon reserves the right to refund a part of the deposit in certain cases (see below).
CANCELLING A BOOKING
If the booking is cancelled in between the payment of the deposit and 90 days before the group arrives, Ethic Etapes Dijon is entitled to keep 20 per cent of the deposit.
If the booking is cancelled in between 89 and 60 days before the group arrives, Ethic Etapes Dijon is entitled to keep 50 per cent of the deposit.
If the booking is cancelled in between 59 and 15 days before the group arrives, Ethic Etapes Dijon is entitled to keep the entire deposit.
If the booking is cancelled within a period of 14 days before the group arrives, Ethic Etapes Dijon is entitled to keep the entire deposit and to charge 20% of the intended total amount.
PARTIAL CANCELLATION (reduction in the number of travellers)
It is possible to cancel one out of 20 people confirmed without penalty one week before the group arrives.
If the number of travellers is reduced
• in between 30 and 15 days before the group arrives, a penalty of 8 euros will be charged per person per day.
• In between 14 and 3 days before the group arrives, a penalty of 10, 15 or 20 euros will be charged per person per day according to the intended arrangements (bed and breakfast, half-board or full-board).
• No reduction will be considered within a period of three days before arrival.
PARTIAL CANCELLATION (shortening of stay)
Any shortening of stay or change to the dates of travel
• arising in between 30 and 15 days before the arrival date initially announced will result in a penalty of 10 Eu. per person and per day cancelled.
• arising in between 14 and 3 days before the arrival date initially announced will result in a penalty equalling 50% of the total amount intended.
In case of a group's late arrival, the guest will be charged the total cost for all the services he/she booked but did not use because of the late arrival.
We ask our guests to announce a possible late arrival for dinner while on their way already. In case of a meal service after 8 p.m., staff costs will be calculated per additional hour and staff member, based on the current tariffs acknowledged by the guest.
ARRANGEMENT OF ROOMS
Ethic Etapes Dijon cannot grant the members of a group that they will all be accommodated on the same floor or on several floors located one above the other.
CHANGE OF ACCOMODATION
In case of Acts of God or exceptional circumstances, Ethic Etapes Dijon reserves the option to accommodate its clients in a nearby hotel of the same quality without changing prices.
BREACH OF THE PEACE
In case of behaviour considered unacceptable (hygiene, security..), Ethic Etapes Dijon reserves the right to immediately put an end to the stay of one or several persons - the person(s) concerned is not qualified for reimbursement.
SPECIAL RESTAURANT ARRANGEMENTS
Please contact us for further information on table service, buffets, snacks etc.
Ethic Etapes Dijon cannot be held responsible, neither for theft nor for damage caused to the material stocked by the organiser.
We recommend our guests to effect an insurance that covers:
• the possible cancellation of a stay or a reduction in the number of travellers.
• the damage caused to our facilities (halls, floors, rooms) by group members.
The account must be paid on site before the group's arrival or before its departure, unless if there has been a previous agreement or if there is a partnership agreement.
Ethic Etapes Dijon executive reserves the right to cancel a reservation if a force majeure event or an unexpected incident takes place (strike, fire, water damage).
SPECIAL AGREEMENTS AND CONDITIONS / PARTNERSHIPS
Special conditions can be granted to the tour operators for class outings, conferences, placements, sporting events, school classes tracing the cultural heritage of the area as well as in case of partnership agreements. Contact us for further information.
NO PETS ALLOWED
ATTRIBUTIVE CLAUSE OF JURISDICTION
In case of a legal dispute on the validity, the interpretation or the performance of these general conditions, the court of Dijon only will be responsible.
Dijon, 22th August 05